Privacy Policy

Tagidor Garden Resort & Spa  (“we,” “our,” or “us”) is committed to protecting your personal data . This Privacy Policy explains how we collect, use, store, and protect your information when you use our website https://tagidorresort.com/  for booking our hotel services.

1. Legal Basis for Data Processing

We collect and process personal data based on the following legal grounds:

• Consent: When you voluntarily provide your personal details for booking purposes.
• Contractual Obligation: To fulfil hotel reservations and provide services.
• Legal Compliance: To meet regulatory and tax obligations.
• Legitimate Interests: To enhance our services and improve customer experience.

2. Information We Collect

When you use our website, we may collect the following personal information:

• Personal Details: Name, phone number, email address, nationality
• Payment Information: Transaction details for reservations (we do not store credit card details; payments are processed securely by third-party providers).we are not responsible for third-party privacy policy ,so always check the 
• Booking Information: Stay duration, room preferences, and special requests.
• Technical Data: IP address, browser type, and cookies for analytics and security purposes.

3. How We Use Your Information

Your personal data is used to:

• Process and confirm hotel bookings.
• Manage and improve our hotel services.
• Send booking confirmations, invoices, and promotional offers (if you opt-in).
• Respond to inquiries, complaints, and support requests.
• Ensure legal and regulatory compliance.

4. Data Retention Policy

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, including:

• Hotel reservations: Retained for up to 5 years after your stay, as required by financial and tax laws.
• Marketing communications: Retained until you opt out.
• Legal compliance: Retained as mandated by Cameroon’s data protection laws.

Once the retention period expires, we securely delete or anonymize the data.

5. Data Security Measures

We implement security measures to protect personal data against unauthorized access, disclosure, or loss, including- subject to hosting provider

• SSL encryption for secure online transactions.
• Secure storage and restricted access to sensitive data.

6. Sharing of Information

We do not sell or rent your personal data. However, we may share it with:

• Service Providers: Secure third-party vendors for payment processing, email notifications, and IT services.
• Legal Authorities: When required by law for fraud prevention or legal compliance.
• International Transfers: If data is transferred outside Cameroon, we ensure adequate protection through contractual agreements or data protection regulations.

7. Your Rights Under Cameroonian Law

Under Cameroon’s Data Protection Law, you have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or outdated information.
• Right to Deletion: Request deletion of your data under certain conditions.
• Right to Object: Object to the processing of your data for marketing purposes.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, contact us at info@tagidorresort.com

8. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance user experience and website performance.
• Analyse visitor behaviour for service improvement.
• Enable secure login and fraud prevention.

You can manage cookie settings through your browser.

9. Contact Information

If you have any concerns about your personal data, you can contact:

Tagidor Garden Resort & Spa
Rte Bangou , Bangou,Region de I’Ouest , 00237,Cameroon

Email ID- Info@tagidorresort.com         ]

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10. Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes via email or by posting updates on our website.